Mystery Guest Service powered by KPI Hospitality Services

                                                             
The Accommodation Association/KPI Mystery Guest Service offers standout accuracy, detail and value for money. Each Mystery Guest Report features a detailed visit commentary of 500+ words per module and highly communicative graphics showing the trends of individual properties over the last 6 cycles for every check point outcome on the report. These reports are built to the client’s specifications with provisions for minimal reworking on the client’s part in presenting reports directly to their teams. Individual reports are posted online and secured by password allowing for authorised access only.

 
Why you need an effective Mystery Guest Report Program
  1. A Mystery Guest Report program is the most effective way of measuring customer service and the selling skills practiced by your staff because it is done from your guest’s perspective.
  2. Only through Mystery Guest Report feedback will you be able to precisely target what remedial training and coaching is required i.e. you might have made the surprising discovery that only 1 in 5 of your guests are being greeted, or that your staff are suggesting upgrades on only 5 % of the occasions where there was an opportunity to do so.
  3. Business is tough, competitors match you on location, facilities, price and guest services, you need an edge and that edge is your staff performing at an optimum level.
  4. Mystery Guest Report results are a major performance management KPI for your team leaders and their teams.
  5. When you compare the costs of an effective Mystery Guest Report program to the sales revenue gains from your staff's improved performance from the resulting targeted remedial training, you will come to the conclusion that having a Mystery Guest Report program in place is simply good business.
  6. Effective Mystery Guest Report programs are cost positive to your business.
 
Why you need KPI Hospitality Services as your Mystery Guest Report Provider
  • We have over 30 years experience in the hospitality/retail/service industries.
  • We operate regionally, nationally as well as internationally with some New Zealand and Asian clients.
  • We have experienced guests/shoppers in all major cities and most small regional centres across Australia.
  • There are no contracts to sign with KPI Hospitality Services. Our philosophy is simply "you ring we bring" leaving you with no obligation to commit to further cycles and you can even pause the service for any length of time depending on your cash flow or other business constraints.
  • We are famous for our detailed individual module commentaries of between 500 and 700 words which provide context to the results achieved on the scorecard, many of our competitors score visits with minimal support information which can be quite dangerous.
  • Our analysis reports are designed to your specifications and prepared in a format of your choice saving you time when transferring results to your inhouse performance management programs. 
  • A full set of analysis reports are made available online at the completion of each cycle.
  • We provide a premium Mystery Guest Report service at our competitors basic report rates.
For further information on the Accommodation Association Mystery Guest Service please contact Ray Jeffery on 0401 352 449 or michael.georgeson@aaoa.com.au
 
 

 

                                                             
The Accommodation Association/KPI Mystery Guest Service offers standout accuracy, detail and value for money. Each Mystery Guest Report features a detailed visit commentary of 500+ words per module and highly communicative graphics showing the trends of individual properties over the last 6 cycles for every check point outcome on the report. These reports are built to the client’s specifications with provisions for minimal reworking on the client’s part in presenting reports directly to their teams. Individual reports are posted online and secured by password allowing for authorised access only.

 
Why you need an effective Mystery Guest Report Program
  1. A Mystery Guest Report program is the most effective way of measuring customer service and the selling skills practiced by your staff because it is done from your guest’s perspective.
  2. Only through Mystery Guest Report feedback will you be able to precisely target what remedial training and coaching is required i.e. you might have made the surprising discovery that only 1 in 5 of your guests are being greeted, or that your staff are suggesting upgrades on only 5 % of the occasions where there was an opportunity to do so.
  3. Business is tough, competitors match you on location, facilities, price and guest services, you need an edge and that edge is your staff performing at an optimum level.
  4. Mystery Guest Report results are a major performance management KPI for your team leaders and their teams.
  5. When you compare the costs of an effective Mystery Guest Report program to the sales revenue gains from your staff's improved performance from the resulting targeted remedial training, you will come to the conclusion that having a Mystery Guest Report program in place is simply good business.
  6. Effective Mystery Guest Report programs are cost positive to your business.
 
Why you need KPI Hospitality Services as your Mystery Guest Report Provider
  • We have over 30 years experience in the hospitality/retail/service industries.
  • We operate regionally, nationally as well as internationally with some New Zealand and Asian clients.
  • We have experienced guests/shoppers in all major cities and most small regional centres across Australia.
  • There are no contracts to sign with KPI Hospitality Services. Our philosophy is simply "you ring we bring" leaving you with no obligation to commit to further cycles and you can even pause the service for any length of time depending on your cash flow or other business constraints.
  • We are famous for our detailed individual module commentaries of between 500 and 700 words which provide context to the results achieved on the scorecard, many of our competitors score visits with minimal support information which can be quite dangerous.
  • Our analysis reports are designed to your specifications and prepared in a format of your choice saving you time when transferring results to your inhouse performance management programs. 
  • A full set of analysis reports are made available online at the completion of each cycle.
  • We provide a premium Mystery Guest Report service at our competitors basic report rates.
For further information on the Accommodation Association Mystery Guest Service please contact Ray Jeffery on 0401 352 449 or michael.georgeson@aaoa.com.au